Customer Support Clerk | Customer Service

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

ProSidian Seeks a Customer Support Clerk | Customer Service for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Support Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Customer Support Services (Customer Support Clerk) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Customer Support Clerk | Customer Service [COC0024221]

Process customer service documentation.

Maintain records of interactions.

Support call center or front-line teams.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 616 East 4th Street Charlotte, NC 28202

Desired Qualifications For Customer Support Clerk | Customer Service [COC0024221] (COC0024221) Candidates:

Clerical or customer service experience.

High school diploma or GED.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Customer Support Clerk | Customer Service [COC0024221] Candidates shall work to support requirements for Customer Service Functional Area Services and shall work as a Customer Support Clerk | Customer Service [COC0024221].

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 221 activities 221 Functional Area Activities.

Data entry, organization, and communication.

Competencies Required

• Accuracy, reliability, customer focus.

Ancillary Details Of The Roles

• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Other Details

May handle mailroom duties.