Title: Dealer Advisor – MRA Specialist (Auburn Hills)

Location: Auburn Hills, Mi, 48326, US

Company: Stellantis

Position Summary:
 

The MRA Dealer Advisor is the primary support resource for Material Return Authorization (MRA) activities across the Mopar dealer network. This role assists dealers with navigating the full MRA process, ensures compliance with Mopar return policies, and supports internal teams with reporting, trend analysis, and special return situations including dealer terminations and buy/sell transactions. 
 
This position supports two major MRA claim categories: 
Policy Claims – Parts returned for administrative or operational reasons (not damaged). 
Quality Claims – Parts returned due to damage, manufacturing issues, shortages, or incorrect items received. 

 
Key Responsibilities: 

MRA Claim Support & Review: 

• Guide dealers through accurate MRA claim submission. 
• Troubleshoot issues related to packaging, documentation, hazmat blocks, and label generation. 
• Provide directions on whether a claim is policy or quality related. 
   

Claim Administration:

• Support Dealer Generated Returns (DGR), Return Allowance (RA), guaranteed returns, and Mopar‑requested returns. 
• Ensure adherence to Mopar timing, fee structures, and eligibility requirements. 
• Assist dealers with damage timelines, shortages, incorrect part issues, and concealed damage cases. 
• Support the MRA resolver group inbox 
• Oversee Buy/Sell and Termination return processes. 
• Validate eligibility and documentation based on Mopar guidelines.  

Internal Reporting & Process Improvement: 

• Maintain internal claim reporting and trend analysis. 
• Recommend process or policy improvements based on claim activity. 
• Provide training on MRA processes, DealerC