Title: El Paso Doubletree Rooms Division Manager
Location: El Paso, Tx, 79968, US
Company: Remington Hospitality
Rooms Division Manager
Core Responsibilities:
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
- Responsible for overall budget approval authority for rooms division departments.
- Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
- Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.
- Ensure guest reservation policies, standards and procedures are met.
- Ensure the effective resolution if any complaints, challenges occur.
- Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.
- Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved.
- Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues.
- Participate in property MOD program, weekly staff meetings, weekly and safety committee meetings.
- Understand and apply the applicable Franchise and management's Standard Operating Procedures.
- Perform other duties as assigned.