Field Trainer

The Field Trainer is responsible for designing, facilitating, and delivering training to store locations across all levels of the organization through both virtual and in-person formats. This role requires a strong understanding of store operations, product knowledge, and company policies, along with the ability to manage multiple priorities in a fast-paced, evolving retail environment. Beyond training delivery, the Field Trainer plays a critical role in supporting key company initiatives that drive sales performance, elevate operational excellence, and ensure consistent execution across all stores. This position follows a hybrid schedule based at the Home Office in Coppell, TX, with remote work on Mondays and Fridays and in-office work Tuesday through Thursday. Travel is also required up to 4060% based on business needs.

Facilitation, Delivery & Engagement

• Lead Training Programs: Design and facilitate impactful virtual and in-person training sessions for store teams and leaders, using varied instructional techniques to drive learner engagement and reinforce operational excellence.
• Train the Trainers: Lead and facilitate Train-the-Trainer sessions using established guides to equip leaders with the knowledge, skills, and confidence to effectively train and develop their teams across all core areas of store operations.

Culture & Strategy

• Develop Training Culture: Strengthen a customer-obsessed culture by delivering targeted training and coaching service behaviors that promote consistent customer experience standards.
• Special Projects: Support organizational goals by contributing to key initiatives and special projects as needed.

Content & SOP Management

• SOP Development: Partner with cross-functional teams to create, refine, and document Standard Operating Procedures (SOPs) and job aids, maintaining an accurate and centralized library of training materials.

Program Management & Administration

• Logistics: Manage full program logisticsincluding scheduling, communication, auditing, and materials preparation.
• Reporting & Documentation: Produce clear post-training reports, summarizing key observations, outcomes, and opportunities.

Qualifications

• Education: Bachelor's degree (or equivalent practical industry experience) required.
• Experience: 24 years of experience in retail training, store operations, and/or multi-unit field support.
• Training Facilitation: Demonstrated success leading engaging, interactive learning experiences for diverse audiences using adult learning principles. Must be proficient in delivering technical and soft-skill training via Virtual/E-Learning, In-Person, and Blended formats.
• Content & Documentation: Proven ability to create and maintain a library of training materials, SOPs, and job aids, alongside strong written skills for producing training recaps, detailed reports, and feedback summaries.
• Technical Stack: Proficient in Microsoft Office and LMS platforms (e.g., Oracle Learn) for assignment and tracking. Experience in creating content using video editing tools like Camtasia, Vimeo, or Adobe Premiere is required.
• Operational Agility: Possess a process-oriented mindset with excellent organizational and project management skills, capable of managing multiple initiatives and recommending process improvements in a fast-paced environment.
• Interpersonal Skills: Exceptional verbal communication skills effectively used for collaboration and coaching across all levels of the organization.
• Travel & Schedule: Ability to travel 4060% and maintain a flexible schedule to meet business needs, including evenings, weekends, variable shifts, and holidays.

Working Conditions

• Ability to remain stationary at a desktop workspace for extended periods, as well as stand and walk for long durations throughout large retail environments.
• Capable of occasionally lifting and carrying items up to 50 pounds.
• Extensive travel required, including driving and flying, which may involve prolonged periods of sitting.