Surface Experts Field Leader

Surface Experts fixes small damage on counters, tubs, floors, cabinets, appliances, furniture and more, saving customers thousands compared with full replacement. Our business is 98 % B2B, serving apartment communities, hotels, restaurants, construction and restoration firms, real-estate professionals, and moving companies nationwide. Our mission is to reduce waste of time, money and materials while building outstanding teams and relationships.

Role Snapshot

You'll be the go-to field leader who both performs and mentors others in our proprietary spot-repair processa blend of traditional craftsmanship and modern materials that restores surfaces so seamlessly the customer can't find the repair.

Key Responsibilities

• Set the bar for professionalism when interfacing with property managers, maintenance teams, and construction crews.
• Lead and train techniciansshare best practices, coach in the field, and contribute to our real-time team chat for feedback and troubleshooting.
• Champion safety, efficiency, and continuous improvement, testing new methods and materials as they evolve.
• Execute flawless spot repairs on a wide range of hard surfaces, following our proven step-by-step processes every time.
• Document jobs (photos, materials, notes) to maintain quality records and accountability.

What Sets You Apart

• Support and elevate your team, sharing knowledge freely.
• Follow a proven process with consistency and care, ensuring high standards in every detail.
• Act with honesty, integrity, and visible accountability that builds trust.
• Bring committed, enthusiastic customer service and a drive for continuous self-improvement.
• Thrive on creative challengescolor, texture, unconventional repairsand love when a client "can't find the fix."

Qualifications

• Background in fine finishing, automotive paint, cosmetology, artistic media, carpentry, flooring, or similar craft comprehensive initial and ongoing training is provided. (3-5 yrs experience)
• Strong eye for color, pattern, and minute detail.
• Comfortable with hand tools, light power tools, ladders, and on-site work.
• Valid driver's license and clean driving record.
• Able to lift 25 lbs and spend extended periods on your feet.

Why Surface Experts

• Comprehensive training & coaching for every career stage.
• Company vehicle, tools, and all materials.
• Creative, varied workno two repairs or days are the same.
• Collaborative culture: team chat, nationwide knowledge sharing, and supportive leadership.
• Opportunity to grow into multi-unit leadership, training, or specialized R&D roles.
• Pride in sustainable repairs that save clients time, money, and materials.