Title: OTA CAR PARK LEADER (Auburn Hills)

Location: Auburn Hills, Mi, 48326, US

Company: Stellantis

The Over-The-Air (OTA) CAR PARK Leader is responsible for identifying, defining data sources and consolidation rules to build Car Park database on his/her perimeter (technical and/or regional) for all Stellantis vehicles eligible with OTA Operations

He is also responsible to define processes, automated tools, KPI and action plan while analyzing data coming from OTA car park to ensure that the configuration of each vehicle is consistent and ready for software updates and connected services activation.

The Over-The-Air (OTA) CAR PARK Leader is a global role working on the global Stellantis Car Park and reports to the OTA CAR PARK Configuration Manager, in SWX/OP4C/ORO/OCPC organization.

Key Missions:

• In a continuous improvement environment, in coordination with engineering team, software configuration team, PLM/ESLM team and OTA support team, identify, define and consolidate data sources necessary to build car park data bases for software configuration.
• Define, build and make applicable processes, KPI and action plans to update data base, identify inconsistency and propose remediation
• Define and develop automated tools to support car park and car configuration analysis, VIN list creation and troubleshooting
• Collaborate with engineering team to manage and analyze the configuration of the OTA car park vehicles and to launch corrective actions if necessary to improve quality of data and efficiency of OTA operations
• Collaborate with OTA Operations readiness and execution team in order to prepare the vehicles update and to identify the vehicles eligible for the updates
• Propose process evolution and tools improvement to reduce/avoid wrong vehicle software configuration in the field in relation with PLM/ESLM and configuration management team

This function requires working in a multi-level, matrixed organization, including demonstrating the following abilities: data analysis skills; problem solving; engineering referential processes; continuous improvement; documentation.

The OTA CAR PARK Leader responsibilities include but are not limited to:

• Understand feature and operational process requirements for OTA.
• Define, update and maintain process and KPI related to OTA Car Park
• Define automated tools requirement to support OTA car parc and eligibility process
• Understand Software Configuration management
• Manage OTA Car park data and data bases sources and their evolutions with new carlines, new architectures
• Track and manage related field issues
• Track, troubleshoot and manage related defects
• Analyze incidents & anomalies using dedicated tool (JIRA, etc…)
• Prioritize back-log list for engineering team
• Follow-up incidents & anomalies resolution
• Work closely with teams from other groups to support triage and resolution of OTA related problems in a timely manner.
• Create alerts based on KPI previously identified to inform users on possible issues
• As necessary, escalate issues related to OTA data consistency and drive resolution
• Apply quality and documented process as make necessary proposal and changes to enhance existing processes for better efficiency
• Communicate technical project status to management and key stakeholders
• Document and communicate lessons learned to the team