Senior Level Call Center Agent | Call Center Agent [COC0019018]

ProSidian seeks a senior level call center agent for program support on an exempt 1099 contract: no overtime pay basis contract contingent located CONUS - Charlotte, NC across the mid Atlantic region supporting strategic delivery of government and public services sector human capital solutions through temporary help services and recruiting/staff augmentation capabilities for the city of Charlotte (COC).

Seeking senior level call center agent candidates with relevant government and public services sector experience (functional and technical area expertise also ideal) to support professional services engagement for government and public services sector clients such as COC. This is a contract contingent or contract W-2 (IRS-1099) call center agent functional area professional - staffing augmentation and recruiting services position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 position.

Provide services and support as a staffing augmentation and recruiting services (senior level call center agent) in the government and public services industry sector focusing on human capital solutions for clients such as city of Charlotte (COC) | Charlotte cooperative purchasing alliance (CCPA) generally located in CONUS - Charlotte, NC and across the mid Atlantic region (of country/world).

Identify customer pain points and propose solutions.

Collaborate with internal teams to implement fixes.

Follow up on customer satisfaction.

Desired qualifications for senior level call center agent | call center agent (COC0019018) candidates:

• 24 years customer service experience, solution-oriented roles preferred.

Education / experience requirements / qualifications:

• Associate's or bachelor's degree preferred.

Skills required:

• Analytical thinking, communication, relationship management.

Competencies required:

• Initiative, customer advocacy, problem-solving.

Ancillary details of the roles:

• May handle VIP or high-value accounts.
• Tracks and reports solution success metrics.

Other details:

• Often serves in a hybrid support/sales role.