Service Billing Coordinator

Kelly Services is currently hiring for a Service Billing Coordinator in Maple Grove, MN.

Role: Service Billing Coordinator

Pay: $22-26.50/hr. depending on experience

Contract through the end of 2024 with the possibility of extension/hire, based on company need and performance

Start date: ASAP

Schedule: Hybrid, Tues, Wed, and Thurs in the office. Mon & Fri remote. 8am-5pm

What's the role?

As the Service Billing Coordinator, you get to work with an astonishing team that plays a vital role in the company. Show case your skills and experience with process enhancements by being responsible for managing the end-to-end monthly billing cycle. The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.

Sound interesting?

Here's what you'll do:

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Handle incoming customer questions/complaints.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Employee must work in compliance of all company policies and procedures, and applicable ISO standards.
• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
• Other duties as defined or requested.

Do you qualify?

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Related ERP or CRM operating systems experience required.
• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications including competency with MS Office Suite.
• Data Entry with 10-key.
• Excellent verbal and written communication skills, problem solving skills and attention to detail required.
• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.

Nice to haves:

• SAP experience preferred