Front Desk Hospitality Agent

Sonder is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service all delivered through a single, beautifully integrated experience.

Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay from self check-in to 24/7 support making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand and we're building something that's reshaping the future of travel.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you!

At Sonder you will:

• Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
• Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
• Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
• Assist building leadership with any administrative tasks required to keep all operations running smoothly
• Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
• Support multiple Sonder properties throughout the local market, as required

What we look for:

• Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
• Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
• Excellent problem solving skills, with the desire to "get it done" for our guests
• Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
• Organized, hardworking, and detail-oriented
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Ability to work effectively both in a team environment as well as independently
• Flexible schedule and open to working evenings, weekends and holidays
• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
• Proficiency in languages other than English a plus
• This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)

Hourly Pay Rate: $22

The pay range for this role is between - annually. Actual pay within the range is dependent on multiple factors, including your geographic location. Equity, benefits, and discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range.

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn more about Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Sonder Stories
• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.