Inside Sales Representative

Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance.

We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience.

Don't think that all this talk about aging keeps us from having a good time. We're a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact all while enjoying a fun, friendly, and supportive work environment. We hope you'll consider joining us.

Job Description

The Inside Sales Representative or Family Advisor plays a pivotal role in helping families find appropriate private-pay senior living options. Success in this remote, inside sales position, relies on effective communication, empathy, salesmanship, and collaboration with both care seekers and senior living communities. Key elements include providing informed and personalized support to seniors, fostering positive relationships with senior living partners, and excelling in remote work skills. The Family Advisor focuses on guiding families through a challenging process, addressing concerns, and ensuring a seamless, empathetic, and supportive experience.

As an Inside Sales Representative or Family Advisor at Caring, you can expect:

• Guide families through the senior living search process, ensuring consistent follow-up, and emphasize the value of partnering with Caring.
• Communicate partner community offerings within our database, resident requirements, and the unique benefits of senior living options.
• Actively listen to a care seeker's needs and pay attention to verbal cues.
• Engage in effective probing and ask insightful questions to provide targeted solutions.
• Leverage our technology to provide the best outcomes for care seekers.

High accountability for sales performance and productivity:

• Maintain consistent performance metrics based on predefined benchmarks and key performance indicators.
• Consistently meet and exceed sales quotas.
• Balance adding new volume to pipeline while converting existing pipeline.
• Accurately manage a lead pipeline within the CRM.

Caring Brand Ambassador:

Deliver our mission-driven value to care seekers and senior living communities alike, while being an excellent reflection of the Caring brand.

Qualifications

Ideal Family Advisors will have:

• Strong attention to detail and exceptional organizational skills.
• Comfortable following scripted communication on the phone.
• Thrives in a closely monitored and structured environment.
• Excellent communication skills, both verbal and written.
• Thrives in a team-oriented, collaborative environment.
• Previous experience meeting sales quotas in a metrics-driven environment, preferably via telephone sales.
• A preference for working in a sales-driven, high-feedback environment.
• The ability to effectively handle emotionally charged calls.
• The ability to consistently work a predetermined 40-hour/week schedule, including weekends and some holidays.

Required Skills and Competencies:

• 3+ years of documented sales success in a quota or metrics-driven environment.
• Problem-Solving Skills.
• Ability to multitask with a CRM and basic technology tools while on the phone.
• Ability to independently manage time and priorities.
• Ability to deliver results in a remote call center environment.
• Demonstrated ability to successfully communicate with a diverse set of personalities and situations.
• Experience with high call volume (100-150 calls per day).
• Industry Knowledge and/or past history of senior care industry experience is preferred.

Computer Proficiency:

• MacOS proficiency is not required but is strongly encouraged.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-monitor workstation with ease.
• Strong typing skills.
• Experience working with a CRM is highly preferred.
• Ability to pivot across multiple technology systems to effectively manage a growing book of business.

Remote and home office requirements:

• This is a full-time position with regular evening and weekend shifts required.
• Attendance of structured, scheduled training is mandatory.
• A designated home office space with privacy during working hours is mandatory.
• A High-speed, hard-wired internet connection is required.
• The daily schedule is free from distractions and interruptions.
• Taking care of children or pets is not permissible during work hours.

Additional Information

What we can offer you:

• Competitive base wage and uncapped performance-based bonuses. Top performers have the potential to make $100k+ in total annual compensation
• Commissions in first 3 months to average $10K+
• Competitive benefits package Medical, Dental, Vision, HSA, Accident, and Pet insurance as well as employer-provided Life, Disability, Employee Assistance Program, and Personal Financial Planning
• 401(k) Employer Match
• Opportunities for professional development and career growth.
• Supportive and inclusive workplace culture.
• 3.5 weeks of paid time off (PTO) accrued in your first year, with additional accrual based on tenure, plus additional paid time off for caregiving, volunteering, parental leave, sick leave, etc.
• Paid training and all computer equipment needed for the position are provided.
• All marketing and new volume is managed by the company no cold calling required.

If you are a detail-oriented individual seeking a challenging and rewarding role, we invite you to apply and contribute to maintaining the highest standards of compliance and performance at Caring.com.

Caring LLC is an Equal Opportunity Employer. Diversity, Equality, and Inclusion at Caring.com

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking, and cultivates leadership.