Title: Administrative Assistant (La Verne)

Location: La Verne, Ca, 91750, US

Company: SERVPRO of North Pomona/La Verne

Administrative Assistant

The administrative assistant role at SERVPRO involves a combination of general office management and industry-specific coordination to support fire and water restoration projects. Because franchises are independently owned, specific duties vary by location, but standard responsibilities for 2026 typically include:
Primary Responsibilities

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  Job & Crew Coordination: Receiving and dispatching lead calls and job referrals while coordinating crew schedules to ensure a timely response to emergencies.


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  Documentation & File Management: Managing "Work-in-Progress" (WIP) boards, completing internal job file quality reviews, and preparing job paperwork for estimators.


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  Customer Service: Acting as the first point of contact for clients in high-stress disaster situations, providing professional assistance via phone and email.


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  Administrative Support: Performing fundamental daily tasks such as data entry, filing, and preparing correspondence.

Requirements & Skills

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  Experience: Most locations prefer 2+ years of administrative or office-related experience.


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  Education: A minimum of a high school diploma or GED is standard.


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  Software Proficiency: Strong skills in Microsoft Office (Word, Excel, Outlook) are required. Familiarity with industry-specific software like Xactimate.


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  Soft Skills: Must be a "serious multi-tasker" capable of remaining calm and professional during tense situations.

Working Conditions

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  Schedule: 40 hours/week in person with shifts between 8 a.m. and 5 p.m. non negatable
  

Pay Rate $18
Competitive pay based on Servpro experience

is an EOE M/F/D/V employer

Each SERVPRO Franchise is Independently Owned and Operated. Revised 02.21

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.