Crew Members

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include:

• Team Environment
  • Work well and interact with others respectfully
  • Respond positively to coaching and feedback
  • Communicate with team members
  • Able to learn and execute multiple tasks
• Operational Excellence
  • Provide guest service
  • Resolve guest issues
  • Follow Brand standards, recipes, and systems
  • Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Maintain clean and neat work environment
• Profitability
  • Execute restaurant standards and marketing initiatives
  • Handle POS transactions and payments with accuracy
  • Prepare and deliver all products according to Brand standards

Skills/Qualifications:

• Capable of counting money and making change
• Able to operate restaurant equipment

Competencies:

• Guest Focus
  • Understands and exceeds guest expectations, needs, and requirements
  • Develops and maintains guest relationships
  • Display a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
• Passion for Results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships and Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments