Bilingual (Spanish) Client Support Specialist

Location: Remote (US), Hybrid if located in CO, 2 days in office.
Employment Type: Full-Time

Were excited to share a new opportunity to join our team!
If you enjoy working with people, solving problems, and bring experience from customer?focused environments such as call centers, retail, food service, or bankingand are ready for a meaningful career changethis role may be a great fit. We are seeking a dependable, self?motivated, and highly organized professional who brings a positive attitude and strong work ethic to partner closely with our Client Support Manager and deliver exceptional service to our clients. This is an excellent opportunity to begin a new career with an organization that truly makes a difference in the non?profit community

Join Early Learning Ventures (ELV), a nonprofit organization passionate about making a real difference in the lives of children and families. This is more than just a jobits a chance to make a meaningful impact with a team that cares.

Were looking for someone who is able to work from 10:00am MST- 7:00pm MST.

If youre ready to make an impact and help change childrens lives for the better, wed love to hear from you.

What Youll Do:

• Customer Support & Communication: Provide outstanding service via phone, email, and live chat; document interactions accurately in CRM.
• Technical Support & Troubleshooting: Respond to inquiries, resolve issues, and escalate complex cases when needed.
• Training & Onboarding: Process new contracts and conduct training sessions for successful onboarding.
• Systems & Tools: Navigate multiple internal systems and maintain accurate records.
• Team Collaboration: Work closely with internal teams to improve processes and enhance customer experience.

What Were Looking For:

• 12 years of customer service experience (retail, hospitality, call center, etc.)
• Someone with a positive can-do attitude
• Dependable team player
• Strong written and verbal communication skills
• Comfortable working independently in a remote setting
• Tech-savvy and quick to learn new tools
• Bilingual (English + Spanish) preferred

Remote Requirements:

• Dedicated private workspace
• Reliable internet (100 Mbps download / 20 Mbps upload minimum)

What Does Early Learning Ventures Offer You?

• Excellent benefits (medical, dental, vision)
• Company-paid life insurance
• Company-paid short-term & long-term disability insurance
• 401(k) with company match
• Employee assistance programs
• Paid vacation, personal days, holidays, and sick time