Title: Customer Service Representative (Midland)
Location: Midland, Ga, 31820, US
Company: Surge
Customer Service Representative
We are seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia for a temporary assignment lasting just over one year. The ideal candidate will have strong communication skills and a customer-focused mindset, with prior experience in a call center or customer service environment. This position plays a vital role in providing accurate, courteous, and timely service to customers regarding water services and related account activities.
Minimum Qualifications:
- High School Diploma or GED
- At least 6 months of experience in a customer service or call center environment
- Strong interpersonal and communication skills (oral and written)
- Ability to present ideas and information in a clear, concise, and professional manner
Work Schedule:
- Monday through Friday, 8:00 AM 5:00 PM
Essential Duties and Responsibilities:
- Engage in day-to-day customer service activities, including processing service orders and addressing customer inquiries
- Provide general and detailed information to customers regarding water services, billing, and account information
- Receive and process requests for service installations, connections, discontinuations, and changes in service
- Issue appropriate work orders, service discontinuance notices, and final bills using a database system
- Complete contract forms, determine service charges, and prepare change-of-address records
- Maintain accurate and appropriate documentation for all customer interactions and service requests
- Investigate and resolve customer complaints, offering solutions for more complex service issues in a timely manner
- Calculate and apply bill rebates and adjustments as necessary
- Maintain updated routing plats and assist with construction quote requests for service
- Operate mail extraction and cash posting equipment to process incoming customer payments
- Handle and route general incoming mail efficiently
Additional Information:
This is a temporary position expected to last just over one year. It offers an excellent opportunity to gain valuable experience while serving the local community.
Equal Opportunity Employer