Title: Customer Support Specialist | On-Site | Seattle
Location: Seattle, Wa, 98101, US
Company: Grid
Grid's mission is to level the playing field in the financial system by building products that help users manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and much more.
Grid is a fast-growing team passionate about making a difference in the lives of millions. We're solving huge problems and believe that every team member has a big role to play. Come join our growing team in our downtown Seattle office!
Grid's customer support team handles everyday customer questions, making sure each inquiry is answered clearly and accurately. We collaborate with teams across the company to solve problems and enhance the customer experience. By listening to our users, we help improve our products and ensure our customers have a smooth and enjoyable experience with Grid.
We are looking for a motivated Customer Support Specialist to join our growing team. In this role, you will answer customer questions, troubleshoot issues, gather feedback, and guide customers through new product adoption, to ensure a seamless and satisfying experience.
What you'll do:
What we're looking for:
To keep things simple, at Grid we're looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.
Apply now and showcase your skills and experience