Title: Customer Support Specialist (Washington)
Location: Washington, Nc, 27889, US
Company: Elite Truck
What Youll DoCustomer Support & Communication:Respond promptly to customer inquiries via phone, email, and chatProvide accurate product information, order updates, and policy guidanceDeliver a professional, helpful, and solutions-oriented customer experienceBuild strong relationships with customers, dealers, and vendor partnersIssue Resolution & Order Support:Troubleshoot customer concerns and determine root causes of issuesResolve product, shipping, and service-related inquiries efficientlyProcess orders, returns, warranties, and customer requests accuratelyEscalate complex or unresolved issues to appropriate internal teamsTicket Management & Documentation:Track and manage customer support tickets to ensure timely resolutionMaintain detailed and accurate records of customer interactionsEnsure CRM and support systems are consistently updatedOperational Support:Communicate updates related to product availability, shipping timelines, and policiesSupport Sales, Orders, Logistics, and Operations teams with customer-facing tasksContribute to continuous improvement of support processes and workflowsYoull collaborate cross-functionally with Sales, Product Catalog, Logistics, and Operations teams to ensure a seamless and efficient customer experience.What Were Looking ForRequired:High school diploma or equivalent required; associates or bachelors degree preferred2+ years of experience in a customer service or support roleExperience using CRM systems and customer service platformsProven ability to communicate clearly and resolve customer issues effectivelyPreferred:Experience in e-commerce, manufacturing, or automotive industriesFamiliarity with order processing, returns, and warranty workflowsExperience supporting dealer or vendor relationshipsKey Skills & CompetenciesStrong customer service mindset and professionalismAbility to effectively manage and resolve customer concerns while maintaining professionalism and composureExcellent verbal and written communication skillsProblem-solving and critical thinking abilityStrong attention to detail and organizational skillsAbility to manage multiple priorities in a fast-paced environmentProduct knowledge and willingness to learnTeam collaboration and cross-functional communicationAdaptability, patience, and a positive attitudeWorking at Elite TruckWe offer a competitive and evolving compensation and benefits structure designed to support both professional growth and personal well-being. These include:High-impact role supporting customer experience and retentionOpportunity to grow within a rapidly scaling e-commerce companyCollaborative, team-oriented work environmentOnsite role based in Washington, NCCompetitive salaryHealth, dental, and vision benefitsPaid time off and company holidaysParental leaveGrowth & DevelopmentWe believe that strong individuals build strong teams, and we invest in both. Our approach to development includes:Structured onboarding and role-specific trainingOngoing feedback through 1:1s and performance conversationsCross-functional exposure across Sales, Operations, and Product teamsOpportunities to expand product and industry knowledgeAccess to tools and resources that support continuous learningJoin UsReady to deliver exceptional customer experiences and be part of a team that values reliability, teamwork, and continuous improvement?Join Elite Truck and help us provide a seamless, high-quality experience for every customer interactionwhere your work directly impacts satisfaction, retention, and company growth.Apply now and showcase your skills and experience
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The P...
